Rated 5 stars, based on 910 review(s)
They move fast, polite, work efficiently. Wrapped my furnatures nicely before loading it into the truck. Service as advertised and agreed upon on, I paid for 3 movers for 3 hours plus gas, no suprise charge at all. Moving is already stressful, and they definatly reduced this stress for me.! I’d hire them again for next move.
I had a relatively painless experience for a reasonable price, which is all I could ask for. I was doing a relatively simple move and wanted it as painless as possible; I was just moving a few blocks and had no major furniture pieces except for a bed, a cabinet, and a desk. I moved on the last day of July, which has to be one of the busiest days of the year for a moving company. Knowing this, I wasn’t all that surprised when no one had showed up by 6pm (someone was supposed to come between 2-6pm), but be sure to book a morning slot if timing is important to you. That being said, I received calls from teams letting me know where they were — I appreciated the communication and knowing where things stood. Apparently, the team that was supposed to help me move had gotten stuck on a huge move and wasn’t done by 6pm, so they dispatched another team in the neighborhood to come and help me. Fred and Ismail, despite it being their 3rd move of the day, were very efficient and were sure to ask me questions, such as where I wanted the bed and which boxes they should take (some of the stuff in my old apartment were my roommate’s), rather than just moving ahead full steam. I was personally OK with the late arrival, and everything else went smoothly. They took my bed apart, wrapped the softer pieces, and put it back together. And as far as I can tell, they made few noises or disturbances for my new neighbors and did not break anything or cause any major scratches. So, given the very reasonable pricing (about $475, plus tip, for my small move), efficiency (they were done in under 2 hours), communicative team, and lack of any problems (!! so grateful), I’m very happy with my experience.
Wanted to honestly rave about this company! They seem to really care about their customers. I had a couple issues during my move and they were more than accommodating, calling me several times to follow up and make sure everything was satisfactory. I have a lot of respect for this company after interacting with their Customer Support team member Zoe a few times!
I’ve lived in New York for 7 years and this was my first time hiring a moving company. Without a doubt, I would immediately hire Twin Brothers again if I ever needed to move. Sean and Frank were extremely helpful. They were on time, fast, and handled everything with exceptional care. They even wrapped some of my larger furniture so as to not have any damage. I didn’t have to lift a finger. I can’t recommend this company enough. It’s very difficult to find a moving team that will care for your possessions the same way you do. Sean and Frank were not only easy to communicate with, but they were understanding of my needs and went above and beyond the level of service. AMAZING team!!
This was the first time I moved in the city with a moving company and I was fairly nervous given all the horror stories I’ve heard about no shows, damages to furniture or unmotivated, slow employees. That being said, I was relieved when the three movers showed up on time! They were extremely efficient, packed up my belongings, drove to my new apartment, and unpacked everything in only around two hours! They were careful with my belongings, installed my AC, and made sure all my furniture was placed where I wanted it in my new apartment. I’ve had nothing but a terrific experience with this moving company and would highly recommend it to anyone who wants a seamless move.
These guys were awesome. Punctual, efficient and very friendly. Would highly recommend to anyone moving in NYC. The only reason this is not a 5 star review is because I paid slightly more than initially intended. Regardless I was more than satisfied with the service and would use them again for sure.
I’m not one to write reviews, however, Fred and his partner did an excellent job moving my furniture into my new apartment. They arrived on-time and went straight to work, moving boxes into their truck and wrapping furniture so it wouldn’t get damaged. I had two large flat screen tv’s that I was afraid would get damaged, however, they took their time to wrap everything perfectly. None of my furniture was damaged and everything went smooth. Fred and his partner were very polite and were super careful with all my belongings. I would definitely use them again in the future and would recommend them to anyone looking for a good moving company.
Fred and Bob were excellent. They were super friendly and efficient. They disassembled and reassembled my IKEA bed with drawers in record time as if they had moved that specific model a hundred times – it was really impressive. Not only was the service fantastic, but they gave me the lowest hourly rate out of all the companies that I called. It took 3.5 hours to move between a studio and a 1-bedroom across Manhattan and the total came out to be lower than all of the flat-rate quotes I got as well. Couldn’t have asked for a better experience!